Article: 90% of All Usability Testing is Useless

I know COGS 121 isn't really about usability but I just don't see how it can be ignored. We are making stuff that people will use and this article on usability testing Kel sent me is old but interesting. Thus, I'll blog it and other similar items in the future.

Trying to determine the time to complete a specific task is a fool’s errand. The real question is, why do users pause? What are they looking at? What are they thinking about? Did your navigation system fail them because of the categories you created, the words you used, or is it the placement of the navigation? Perhaps it’s because of inconsistencies across the site or poorly implemented CSS tabs.

CSS was mentioned. ;-) I like reading/hearing those kind of questions. They help me think more deeply about design.

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